Susan is the most capable administrator I have ever had. Nobody has been smarter, more attentive to specifics, a clearer communicator, better at anticipating administrative needs, more effective in managing a complex agenda, nor more flexible in dealing with the complexities of a very diverse organization. She excelled on international, creative and functional administrative issues. All of this with unfailing calm, diplomacy, confidentiality, and partnership. She mastered difficult internal systems and cross-trained other staff members (inside and outside our team) in their use. My endorsement of Susan, who was my team’s executive assistant for four years, is unqualified. – John Goodale